Why Does My Surface Pro Keyboard Keep Disconnecting?

If your Surface Pro keyboard cannot seem to stay connected to the device, it is often due to issues with the magnetic connections that attach the keyboard, damage on or within the keyboard, or there is a software issue stopping the connection.

While the Surface Pro can be used like a tablet, plenty of people prefer to attach a keyboard and use it more like a laptop. However, many have experienced problems with the keyboard staying connected, which can be incredibly frustrating to deal with during work or gaming.

With that in mind, this guide is going to not only go over why your keyboard may be disconnecting but how you can fix the issue going forward.

Key Takeaways

  • If the magnetic connection between your device and the keyboard isn’t secure or clean, it could cause the keyboard to frequently disconnect.
  • If the keyboard has sustained damage from being bumped or dropped, it could be responsible for the connection issues you are experiencing. Damage to the Surface Pro device itself could also be to blame.
  • In some cases, it could be a software issue (such as problems with the drivers or an interaction between the keyboard and the device) that is preventing a strong connection from being established.

1. The Keyboard Isn’t Attaching Properly

Likely the most common reason for your Surface Pro keyboard to disconnect is that it simply isn’t attached properly to your device. Keyboards attach to the Surface Pro through a series of magnetic connectors

While the keyboard may look connected, there is a chance that some of the pins might not be in the right spot, which could stop the connection or make it inconsistent. You need to check and ensure that all pins are connected properly, and everything is secure.

In many cases, these pins could be dirty or covered in dust/debris, and this could be interrupting a proper connection, too. While a bit of dust might not do anything, if these pins are very dirty, it could certainly be the cause.

Gently wipe them clean, and see if that improves the connection at all. While cleaning these connections, it is a good idea to clean your keyboard in general, to make sure it works well and continues to look great.

2. The Keyboard (or Device) Has Sustained Damage

Another potential cause of a keyboard disconnecting is that the keyboard has some damage. This could be damage to the pins, or even damage to some of the internal components that aren’t allowing for the connection to take place.

This could be damage from the keyboard being dropped, being bumped into something, or even from not being careful when attaching or detaching the keyboard in the past.

In addition to the keyboard being damaged, there is also a chance that it is your Surface Pro device that has received damage that isn’t allowing for the connection.

Be sure to inspect both the keyboard and your device and see if you can identify any damage. If you cannot (or you can, and need to get it fixed) consider taking the damaged item to an expert who can inspect and repair it, if need be.

3. There is a Software Issue Present

Sometimes, it is a simple software-related issue that is disconnecting your keyboard. Computers are complex devices with a lot of processes, programs, and functions running at once, and things, unfortunately, don’t always go smoothly, which can lead to problems like this.

The first thing you should try if you suspect a software issue is to restart the Surface Pro. Restarting the device gives it a clean slate and stops background processes, which could fix the issue.

If this doesn’t work, consider updating the keyboard driver. Updates often include important bug fixes, which may resolve the connection issue entirely. Another thing to try is to run the keyboard troubleshooter, which will scan for errors and fix them.

To access this troubleshooter, Update & Security > Troubleshoot > Additional troubleshooters > Keyboard and then click Run the troubleshooter. It will then begin to automatically scan for errors.

Final Thoughts

Whether you are working on a project for your job or playing games with your friends, having a keyboard that keeps disconnecting can be incredibly annoying and stressful.

We hope this guide has been able to help you learn why your Surface Pro keyboard keeps disconnecting, and what you can do to fix the issue.

Do you prefer to use your Surface Pro with a keyboard or do you usually stick to tablet mode? Let us know in a comment below!

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